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Customer Communications

Using a Customer Communication Platform to Prevent Coverage Lapses During the PHE Transition

Submitted by m.feigen on Mon, 07/10/2023 - 17:26
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It is estimated that over one million eligible Americans have already lost critical benefits as a result of the unwinding of the

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Quadient’s latest release of Inspire helps companies “Realize the Possible”

Submitted by m.feigen on Wed, 05/31/2023 - 14:00
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With 2023 dubbed “the year of uncertainty,” it is exciting to see Customer Experience Management (CXM) software like Quadient’s latest releas

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SPARK Matrix™: Customer Communication Management, 2024

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Analyst Report
Quadient is proud to announce our position as Technology Leader on the 2024 SPARK Matrix™ for CCM, by Quadrant Knowledge Solutions. Explore the latest market trends, vendor rankings, and competitive analysis with complimentary report access.

Planning for Recessionary Software Audits

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White Paper
As more software companies get acquired by private equity firms, and as inflation increases, tech vendors are turning to license audits as a way to protect profits. Discover the two key license enforcement approaches and how to effectively challenge them.

Six Security Myths About SaaS CCM – Debunked

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Infographic
Think SaaS CCM isn't secure? Explore the facts that debunk common security myths and see how SaaS CCM ensures compliance, data protection, and business continuity. Download the infographic now!

Expertly Managed: Transforming IT with Customer Communications Managed Service

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Infographic
Transforming your CCM can be complex, but the right partner makes it easy. Learn how a Managed Service Provider (MSP) can remove digital transformation roadblocks, enhance security, and give your organization a strategic advantage.

The Ultimate Comparison of Cloud Migration Strategies: Pros and Cons

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Infographic
Migrating from your legacy technology to the cloud can transform your business. But what's the best strategy to make it happen? Use our infographic to discover the pros, cons, and ideal use cases for each cloud migration strategy.

How can CIOs drive innovation with MSPs?

Submitted by b.broom on Mon, 03/03/2025 - 11:24
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Do you know how much time your development team spends on maintenance? 50%? 65%? 80%?

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Overcoming CCM migration challenges with managed services

Submitted by b.broom on Mon, 03/03/2025 - 10:42
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Businesses typically migrate to a new Customer Communications Management (CCM) system every 15-20 years. In the years between migrations, many things can change.

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Selecting the right Managed Services Provider (MSP): What CIOs need to know

Submitted by b.broom on Mon, 03/03/2025 - 11:45
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The right managed service provider (MSP) can overhaul how your business manages its customer communications.

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