Customer Experience

In the age of the empowered consumer, if you don't really know your customers then they're going to find a competitor who does.

Expectations of what a bank should be are constantly being raised and not just by other banks. Banks are being measured against providers of non-financial services too. 

Customer communications management (CCM) systems are often overlooked when it comes to the cloud.

As consumers, we are often the victims of digital processes that break down when they hit the physical world.  This weekend, we pre-ordered tickets for a show and arrived at the venue just bef

There are a lot of elements to the customer experience (CX) process, from recording customer data to running CRM systems.

Digital business transformation is a must if financial institutions want to keep pace with customer experience expectations.

Making changes to your business to meet the GDPR requirements is an expense, that’s true. But the risks of not complying with the mandates are serious, from fines to negative PR.

Consumers today have the power. They are not going to wait around for a business to approve them if another can do it in real time.

Without an accurate and complete view of the customer, organizations struggle to address their (future) customer properly.

These are potentially trying times for the insurance industry.