Customer Experience

Quadient, the award-winning leader in Customer Communications Management (CCM), will be speaking and exhibiting at DigIn 2019, held May 29-31 in Austin, TX.

Quadient, the award-winning leader in Customer Communications Management (CCM), announced that it will be speaking and exhibiting at DOCUMENT Strategy Forum (DSF) ’19, held May 7-9 at the Hilton An

Quadient, the award-winning leader in Customer Communications Management (CCM), announced it is named a top vendor for digital transformation of customer communications solutions in the&n

According to a survey conducted by Forrester, and Heidrick & Struggles, 84% of Customer Experience (CX) pros said that their insurance firms place CX as a higher priority than

Considered the first smart phone, IBM’s Simon Personal Computer was available to consumers in 1994, over a decade before Apple’s first iPhone.

A great customer experience (CX) evokes positive feelings and emotions, which leads to happy, satisfied customers and increased loyalty.

Quadient, the award-winning leader in Customer Communications Management (CCM), announced that it has won the 2019 Xplor Technology of the Year Award for Omnichannel Coordination, an

Improving customer experience means creating a more positive perception in the minds of customers in both how they are treated by your company, and the feelings that they have acr

While utility companies have greater access to consumers than ever before, the majority of UK customers still feel they are being left in the dark, according to research from Quadient.

We are living in a rapidly evolving world, where all customers are exceedingly connected, and technology is highly digital.