Customer Experience

As more and more products become commoditized, the key brand differentiator has become the customer experience.

Thanks to the over 30% of Quadient users who installed Inspire R11 since its release in February. When you downloaded it, you were expecting to see the new UI.

Augmented reality (AR) has been proven to be able to successfully improve the uncertainty in ecommerce purchases (eMarketer, June 2017).

One of the key U.S. Postal Service™ themes from this year’s National Postal Forum was Informed Delivery. If you haven’t already subscribed to this new service you really should.

Before 1999 the field of customer experience was virtually unheard of. There were no best practices in place. How to proceed and what course to take was uncharted territory.

Many in the mailing industry are familiar with MERLIN® (Mail Evaluation Readability Lookup INstrument).  It’s the machine used by acceptance clerks to test and verify mailin

Data is collected and processed in a variety of systems; CRM and financial applications, call centres, external data suppliers and more.

The merger of CXM and CCM just makes sense

In 2005 Procter & Gamble (P&G) announced the purchase of razor company Gillette for $57 billion in stock.

It started out as a beautiful early September Sunday morning where I left home for a long bike ride, eager to check out the new expanded bike lane that had just been added north of our place.