Customer Experience

The launch of Quadient Inspire Release 11 (R11) has generated a great deal of excitement. Since the February 7, 2017 launch, we have received an overwhelming number of phone calls an

Customer Due Diligence

A recent Gartner study found that marketing budgets ascended to 12% of company revenue in 2016.

I probably spend too much time on Twitter (follow @gmc_net and @scottdraeger,) because I love it as a reading list tool.

Last Fall we held our first ever Partner Day at our 2016 Inspire Days user conferences in Barcelona, Spain and Marco Island, Florida in the United States.

Quadient sees customer experience and customer communications as tightly linked to one another as enterprises are spending millions to improve customer experience by finding better ways to engage a

I attended the Document Strategy Forum in Chicago on May 1 and 2.

Customer experience continues to grow as an area of focus for organizations in 2017, as companies begin to realize the benefits of pulling together traditional customer service, stronger customer t

Enterprises and organizations continue to be inundated with data.

2008 was not a good year for financial services.