Do Your Customer Communications Pass the Marshmallow Test?
The Marshmallow Test
Congratulations!
4 Keys to Building Compliance into CX Design
In today’s competitive environment, financial services and insurance companies are looking for ways to enhance the overall customer experience by offering greater convenience through intuitive inte
Hyper-personalization: Why Banks and Insurance Companies are Sitting on a Goldmine
When it comes to data, banks and insurance companies are sitting on a goldmine.
Important Reminder – PAF Signatures
Recently, the USPS® sent reminders to the mailing industry regarding the regulations surrounding the completion of the NCOALink® Processing Acknowledgement Form (PAF).
Listen to...the customer!
The starting point of customer lifetime value lies in making sure that the input of data is correct, valid, complete and standardized.
Innovation Within the Enterprise - Experiences from Hong Kong and Singapore
As part of GMC Software's commitment to stay in tune with a rapidly changing market we often conduct roundtable discussions.
What’s Changing More: Prices or Preparation?
What will have a bigger impact on your business; the price increases from the January 22nd USPS® price change or the mail preparation changes that go into effect at the same time?
KYC 2.0 Part 2: Privacy compliance
In my last blog, I told you about the holistic approach Quadient takes on handling the digital transformation financial services are going through.
KYC 2.0 Part 3: Enrichment
My last blog of the KYC 2.0 series was devoted to privacy compliance.
Walking the walk…
We had a very busy two weeks with the launch of Inspire R11, which is the latest in CCM technology.