Customer Experience

How easy is it for customers to sign-up for new products and services with your company? 

Over the next few weeks, we'll be challenging you to #getinspired to make your customers #swoon by providing some cool examples of how banks and insurance firms are using GMC In

As fans of CCM or CX, you may have read about the launch of Quadient’s Impress sol

Customer service levels can suffer when small businesses are forced by manual processes to spend too much time on operational activities including financial management.

In 2008 USPS announced that First-Class and Standard Mail mailings must be processed using an approved Move Update method.

For those of you who don’t remember (or never knew) the definition of a QR code: it’s a two-dimensional (2D) image that c

For a long time, insurance companies were in the driver’s seat when it came to customer communications. Not anymore.

Every customer interaction matters. To remain competitive in a complex digital world, you must deliver an exceptional customer experience, across all devices.

What feelings come to mind when you hear the word 'migration'? Did you feel your blood pressure begin to rise? Are your palms getting sweaty? 

Fear not.