The 7 Characteristics of Highly Effective Communications
In this video, we look at the characteristics of highly effective communication and what companies must do to create trust between the customer and build loyalty.
Outperform at Onboarding: Put the Customer First
Congratulations to the team at Santander UK for being awarded the 2019 Celent Model Bank award for Commercial Customer Onboarding! This prestigious award was launched 1
The secret to improving your customer retention rate
Due to Covid-19, many organizations have slashed their marketing budgets.
Positioning your CX strategy to succeed after the pandemic
The COVID-19 pandemic has changed the way companies work and how customers do business. While some of these changes are temporary, some will continue long after the pandemic is over.
Quadient and Duck Creek Technologies Collaborate to Accelerate Customer Experience Management Capabilities for Insurers
Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announced that it has partnered with Duck Creek Technolo
Did you ever have to make up your mind?
How insurance companies can decide on which CX Metrics to use.
From Disconnected to Unified Communications in 6 Steps
Organizations are often reluctant to change an operational environment, for various reasons.