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6 Customer Journey Mapping Best Practices

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Business people meeting and brainstorming in an office. Use of sticky notes to post and share ideas

Done right, customer journey mapping is a powerful tool that has the ability to transform the customer experience.

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5 Generations and Their CX Expectations: Exploring the Differences and Similarities

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Smiling multi-generation family using wireless technology while relaxing at their penthouse.

Unless your business is targeting one particular age group, aiming your communication initiatives at one specific generation at the exclusion of the others is not ideal.

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Quadient Launches Revamped Partner Program Focused on Customer Experience

Submitted by r.couturier on Wed, 10/14/2020 - 16:46

Quadient (Euronext Paris: QDT),

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Webinar Replay: Hybrid Communications for the Hybrid Workforce

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Young bearded employee working from home, hybrid model
Webinar
During this webinar, learn how organizations are coping with the sudden shift to remote work and on solutions for facilitating a successful hybrid workforce model.

How SMBs are optimizing processes for the future of remote work

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How SMBs are optimizing processes for the future of remote work
Analyst Report
In this report, we explore how SMBs are adapting as well as reaping the benefits of automating document processes and outbound communications.

Quadient: advancing the CX industry through disruptive innovation

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Disruptive crack in the ground, arrow leading to lightbulb with digital network above

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10 Things to Consider When Evaluating CCM Platforms

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
10 Things to Consider When Evaluating CCM Platforms

In reviewing the 2019 Aspire Leaderboard, there are several ways to look at the results.

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Customer Communications Management Systems

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customer-communications-management-systems
Analyst Report
Check out Celent’s report 'Customer Communications Management Systems: A Vendor Spectrum' which provides a comprehensive comparison of leading CCM vendors serving the retail banking sector.

3 customer experience trends transforming insurers’ customer communications

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
insurance agent with couple looking through documents

The COVID-19 pandemic has reminded me that predicting the future is quite the fool’s errand.

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When the Journey is the Destination, Quadient is a Leader

Submitted by a.kassim-lakha… on Fri, 09/16/2022 - 17:49
When the Journey is the Destination, Quadient is a Leader

As a Customer Experience focused company with rapidly expanding software businesses, the Quadient team spends a lot of time analyzing our clients' journeys with our products and services, as well a

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