Insurance

The following article by Satori Software President, Hugh Rogovy, was published in the Mail magazine 2011 CEO Perspectives issue:

For those of you who don’t remember (or never knew) the definition of a QR code: it’s a two-dimensional (2D) image that c

Perhaps more than most other types of businesses, customers expect their insurance companies to know who they are and to be willing and able to communicate with them on a personal level.

A couple of years back I attended a session on the insurance marketplace at the Gartner Symposium/ITxpo in Barcelona in which a shocking statistic was raised – that by 2018 only 25 per cent of insu

Professional data matching engines are becoming more and more intelligent.

In his excellent post “New matching engines go beyond apples and oranges”,&nbsp

It’s the night before our first EMEA User conference, which is the start of our user conference season.

When it comes to customer communications management, enterprises have been delivering on multi-channel communications for decades.

For a long time, insurance companies were in the driver’s seat when it came to customer communications. Not anymore.