Deepening Employee Engagement
A digital government, however, does not just deliver excellent public services for citizens. It creates the right environment for civil servants, its people. In this way, government and the wider public sector must change how it works and organises itself by adopting innovative ways to deal with common challenges. Government HR leaders must utilise technology to re-shape the way they interact with their employees, saving time and money.
Data, Citizens & Government’s Digital Journey
Bringing some new terms to Government CX
There are fascinating changes in the way the U.S. government is looking at customer experience.
A new era in government-sector customer experience
As a customer experience (CX) practitioner, I was surprised to find that an Executive Order (E.O.) from the White House
Great CX is a race, but to win you need more than CCM speed
CX excellence is the Formula One of today’s enterprises. Your ability to compete hinges upon creating meaningful, personalized interactions across all channels.
Building engaging and compliant client communications: A discussion with RowCal Property Management
Improve SNAP Notices for Better Client Experiences
How dual leverage opportunities can help reduce operational costs and improve the customer experience
With people working and shopping from home more than ever due to the pandemic, organizations are experiencing a level of digital touches like never before.
How to modernize Child Support Enforcement (CSE) programs without breaking the bank
Child Support Enforcement (CSE) agencies are in a constant battle of budget struggles and managing federal legislative changes tha