Automation Use Cases to Improve Loan Origination and Lending Processes
Financial Institutions Make CX a Top Strategic Priority
"Financial institutions continue to place the customer experience as one of their top strategic priorities, with financial services line of business (LOB) leaders indicating improvement in customer satisfaction as their most important performance metric for 2022 through 2023."1 Flash forward to 2025 and improving customer satisfaction is more important than ever as digitally native lenders raise the experience bar.
As financial LOB leaders look to improve CX, optimizing the consumer and commercial lending process is emerging as a key driver of enhanced customer satisfaction and employee productivity, but identifying the best way to apply automation and the right technology can be challenging. In the 2024 Gartner report "Automation Use Cases to Improve Loan Origination and Lending Processes," industry analysts Vatsal Sharma and Jeff Casey provide use case examples for how financial services leaders can leverage automation to improve the three key phases of the loan origination process.
Explore Lending Process Automation Opportunities!
Complete the form at right to access the Gartner report and discover:
- The top three strategic business initiatives that financial LOB leaders plan to drive with automation
- Key recommendations for banking CIOs tasked with improving loan origination/lending processes
- How borrower communications can be optimized with dynamic, automated document generation
- Quick productivity improvements via automated customer data capture, validation, and processing
Learn how you can apply automation across the lending lifecycle!
Source: Gartner, 2024 Automation Use Cases to Improve Loan Origination and Lending Processes, Vatsal Sharma, Jeff Casey, February 14, 2024.
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