Automation Use Cases to Improve Loan Origination and Lending Processes
Financial Institutions Make CX a Top Strategic Priority
"Financial institutions continue to place the customer experience as one of their top strategic priorities, with financial services line of business (LOB) leaders indicating improvement in customer/end-user satisfaction as their most important performance metric for 2022 through 2023."1
As financial LOB leaders look to improve CX, addressing the consumer and commercial lending process is emerging as a key driver of enhanced customer satisfaction and employee productivity. Identifying the best way to apply automation and the right technology for doing so can be challenging though. In the 2024 Gartner report "Automation Use Cases to Improve Loan Origination and Lending Processes," industry analysts Vatsal Sharma and Jeff Casey provide use case examples for how financial services CIOs can leverage automation to improve the three key phases of the loan origination process for a competitive CX that keeps pace with elevated customer expectations.
Explore Lending Process Automation Opportunities!
Complete the form at right to access the Gartner report and discover:
- The top three strategic business initiatives where financial LOB leaders plan to leverage automation
- Key recommendations for banking CIOs tasked with improving loan origination/lending processes
- How borrower communications can be optimized via dynamic, automated document generation
- Quick productivity improvements via automated customer data capture, validation, and processing
Learn how you can apply automation across the lending lifecycle!
Source: Gartner, 2024 Automation Use Cases to Improve Loan Origination and Lending Processes, Vatsal Sharma, Jeff Casey, February 14, 2024.
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