IDC MarketScape: Worldwide Automated Document Generation and CCM 2024 Vendor Assessment
Transitioning to a CX-based Communications Strategy
Delivering frictionless, personalized engagement across the customer experience (CX) is now critical to customer satisfaction, but organizations are increasingly realizing that success is dependent on investment in a unified Customer Communications Management (CCM) platform that connects interactions across data, teams, and processes at every stage of the customer journey. In fact, IDC's 2024 Intelligent Forms and Digital Customer Communications Survey found that improving customer engagement and satisfaction was the number one business goal of organizations' ADG/CCM strategy
If you’re one of many business leaders seeking an Automated Document Generation (ADG) or CCM solution to help your organization transition to a customer experience-based customer communications approach, then look no further than the 2024 IDC MarketScape for Worldwide Automated Document Generation and Customer Communication Management—the industry’s premier CCM vendor assessment tool—now available for complimentary download!
Quadient Named a Worldwide Automated Document Generation & CCM Leader
Quadient is proud to position in the Leaders’ category of the 2024 IDC MarketScape for Worldwide Automated Document Generation and Customer Communication Management, which evaluates solutions that support the creation, management, and delivery of customer communications across multiple channels and formats. Our position as a Leader demonstrates the crucial role that Quadient Inspire plays in the report's highlighted shift from document-based communications to the dynamic, multi-channel delivery of personalized interactions that span customer service, sales, and marketing.
Recognized for strengths including flexible data integration for enhanced personalization and real-time delivery, advanced collaboration features for streamlined co-creation across teams, and support for digital accessibility for compliance with emerging regulations, Quadient Inspire delivers the capabilities needed to enable a unified, experience-led customer communications approach.
Get Complimentary IDC MarketScape Excerpt Access!
We are delighted to offer complimentary IDC MarketScape excerpt access to help organizations identify the best-fit CCM vendor to transform their customer communications for omnichannel customer experience excellence.
Complete the form at right to download the excerpt and discover:
- How the role of ADG/CCM is evolving and emerging use cases
- New communication demands driving cloud and AI innovation
- Growing support for user empowerment to increase CX flexibility
- Essential questions and advice to help assess vendor suitability
- Why IDC named Quadient a Leader and our top three strengths
Find out why IDC Named Quadient a Worldwide ADG and CCM Leader!
About IDC MarketScape:
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.
SOURCE: IDC MarketScape: Worldwide Document Generation and Customer Communication 2024 Vendor Assessment" By: Marci Maddox, December 2024, IDC #US52111324
IDC MarketScape and the MarketScape graphic are protected by copyright IDC 2024.
