Travel & Hospitality Brochure
From personalized booking confirmation emails with localized branding to dynamically designed electronic invoices, timely SMS membership point notifications, and hosted event contracts with integrated e-signature, there are countless customer interaction points in the hospitality industry, with an ever-increasing emphasis on digital. Using a collection of siloed, channel-specific tools can result in duplicate work, lost time, and an inconsistent guest experience.
To deliver a frictionless guest experience, you need a centralized Customer Communications Management system that can connect to all of your existing applications and back-office processes to auto-generate personalized interactive, batch, and on-demand communications across all channels. Elevating guest satisfaction requires more than connected, omnichannel engagement though. Capturing customer loyalty requires advanced analytics that reveal how each communication positively or negatively affects guest behavior and brand sentiments, enabling continuous performance analysis and optimization.
That's where Quadient's Inspire Customer Experience Management (CXM) Suite comes in—the only platform to offer Customer Communications Management (CCM) and Customer Journey Mapping (CJM) solutions that seamlessly integrate out-of-the-box to bring every digital and print touchpoint into a visual view of the customer experience for real-time monitoring and issue resolution.
Download the brochure to learn how the Quadient Inspire CXM Suite:
- Streamlines all print, guest/member portal, email, and SMS communications into a central system
- Simplifies omnichannel communications by allowing you to design once and deliver everywhere
- Offers a cloud-based SaaS CCM solution designed to empower front office, guest-facing teams
- Supports both high-volume VDP batch communications, as well as real-time digital interactions
- Tracks the guest experience by connecting every communication to customer journey mapping
Deliver dynamic interactions across the complete pre- to post-travel experience!
