Quadient’s latest release of Inspire helps companies “Realize the Possible”
With 2023 dubbed “the year of uncertainty,” it is exciting to see Customer Experience Management (CXM) software like Quadient’s latest release of Inspire (Release 16) deliver innovation and automation designed to help organizations be resilient as they navigate the current economic headwinds.
The new capabilities of Inspire R16 help organizations unlock new customer experience possibilities by reducing many of the traditional limitations of Customer Communications Management (CCM) software related to deployment, integrations, content creation, and omnichannel orchestration. Things you thought were not possible, are now possible. Things you thought would be time-consuming, can be done faster. Inspire R16 helps you manage less and innovate more by providing new and easier ways to deploy, integrate, and create meaningful, journey-centric customer communications.
The release includes hundreds of new capabilities that increase the power and versatility of Inspire by providing: MORE cloud. MORE automation. MORE control.
For customers wondering what it means to experience more cloud, automation, and control, below is a brief overview of the key features and benefits:
More cloud:
Inspire has taken its world-leading “any-prem” offering to the next level, giving customers even more cloud deployment options with support for Amazon Elastic Container Service (ECS) and the launch of a public Inspire Flex Docker container registry. No other vendor offers packaged deployments for Azure Kubernetes Service (AKS), Amazon Elastic Kubernetes Service (EKS), and Amazon ECS, plus the ability to distribute the containers themselves. Whether you wish to manage Flex on your own servers, in a public cloud, outsource cloud hosting & management, or run in parallel with our SaaS CCM solution (Inspire Evolve) as a hybrid model—Quadient has a deployment option for every infrastructure need.
More automation:
R16 introduces a number of new accelerators and connectors to enable data-driven process automation and omnichannel orchestration, including Salesforce integration with journey mapping (Inspire Journey) and Apache Kafka integration with a new Events API. With new ways to integrate popular enterprise and third-party business applications, Inspire customers can expand their journey insights, automate production processing, and enable event-driven omnichannel orchestration. Connecting to real-time channel insights, the new Omnichannel Orchestration (OCO) Event Trigger allows for virtually any channel event (QR scan, form submission, link visit) to auto-trigger customized delivery workflows with little to no coding.
More control:
Business users can create interactive communications that are design and readability optimized in less time. New Inspire Interactive features, including grammar check and readability scoring, dynamic charting, multi-document editing, and ready-made email design components, simplify and enhance content creation. The new content creation and editing features are coupled with advanced quality control capabilities, including revision & change tracking, and automated testing tools (Inspire Compare). Together, these capabilities allow business users to create visually impactful, compliant communications without help from IT.
Inspire Customers Are Fast to Act on the R16 Innovation
The excitement is real for Inspire customers, as evidenced by the 200+ early adopters sharing their Inspire R16 First Adopter badges on LinkedIn and the more than 600 customers who attended the “What’s new in Inspire R16” webinar.
If you are not using Inspire, perhaps now is the time to consider. If you want efficiency, resilience, and “more possibilities” then we encourage you to explore how Inspire can help you achieve operational efficiency while advancing your digital CX strategy. Now is the time to rise to the occasion with bold CX innovation that differentiates your business and fosters the loyalty needed to help your business thrive amid uncertain times.
Explore the possibilities and kickstart your upgrade today: www.quadient.com/inspire-r16
