What's New: Quadient Inspire R16
Infinite ways to transform your customer communications
MORE cloud
Expanded cloud deployment flexibility with a public Dockers container registry and support for Amazon ECS.
MORE Automation
Deeper systems integration for rich customer journey insights and event-driven omnichannel delivery.
MORE control
Intelligent content management capabilities that improve the design, readability, and accuracy of every communication.
Increase business resilience with a bold CX vision backed by technology
Quadient Inspire R16 makes your most ambitious CX goals possible with new cloud deployment options, data-driven process automation, and intelligent content management tools. Together, these features allow you to increase business resilience during challenging economic times with a bold CX strategy that retains customers and delivers clear ROI.
Inspire R16 is more than a software upgrade—it’s a major advancement in the CCM to CXM software evolution.
Deploy in your cloud of choice
Ranked an AnyPrem CCM Software Leader by Aspire, Quadient Inspire’s any-premise offering has been taken to the next level. Inspire R16 significantly extends support for Kubernetes and Docker containers to offer you more cloud deployment options and faster ways to achieve value.
Customize deployment to your unique infrastructure requirements and cloud maturity with support for:
- Amazon Elastic Container Service (ECS): Deploy in a highly scalable, fully managed container orchestration service that allows you to efficiently run, update, and manage Docker containers.
- Quadient Container Registry for Flex Applications: Rapidly build your own Docker containers with a public Container Registry that provides instant access to published Inspire Docker images.
- Quadient Managed Services for Inspire Flex: Move your CCM operations to the cloud without the heavy lifting by outsourcing hosting and management to Quadient Inspire experts.
- Currently supported: Microsoft Azure Kubernetes Service (AKS), Amazon Elastic Kubernetes Service (EKS), AWS, Google Cloud, or Red Hat OpenShift.
Future-proof your CCM architecture with the ability to deploy in any environment and flexibly scale with changing needs.
Integrate new data intelligence
Seamlessly integrate Inspire workflows with the enterprise applications and third-party data that your business uses daily. Quadient Inspire R16 allows you to develop an integrated technology stack with an array of new APIs, accelerators, and connectors.
Advance customer journey mapping and optimize omnichannel delivery with:
- Event-driven Omnichannel Orchestration (OCO): Enable real-time channel events, such as email bounce and QR code scan, to trigger customized delivery workflows that enable a frictionless omnichannel customer journey.
- Packaged Accelerators & Connectors: Integrate Inspire with core business platforms via new additions to the Inspire Exchange Marketplace, including Salesforce Sales and Service Cloud, SAP, DocuSign, and more.
- Enhanced Customer Journey Insights: Enrich your customer journey mapping insights and enable data-driven CX transformation with Inspire Journey connection to Salesforce.
- Connection to New Messaging Systems: Leverage new messaging protocols with connection to the Java Message Service (JMS) server and Apache Kafka event streaming platform, plus support for HTTP requests via OAuth 2.0 Authorization.
- Optimized PDF Processing: Accelerate PDF importation and production output with native support for processing of design files that use transparency features.
Automate processes ranging from omnichannel orchestration to production monitoring with enterprise-wide systems integration.
Enhance communications quality & compliance
Create high-impact customer communications that unite dynamic imagery with reader-friendly design and messaging. Quadient Inspire R16 introduces a variety of intelligent content management capabilities to support enhanced communications clarity and compliance.
Improve the customer experience of your communications with:
Reader-friendly design
- Dynamic charting: Convert customer data, from usage history to account summary, into dynamic charts and graphs that match your brand identity and increase service clarity.
- Email design components: Easily design engaging emails with custom components that allow you to instantly crop images and insert social icons, buttons, backgrounds, dividers, and more.
- Multi-document editing: Simplify the assembly of complex contracts with an editing UI that breaks out key components into individual templates, while maintaining a shared data source.
High-quality content
- Authoring assistance: Create clear, effective content with grammar checking and readability scoring that provides recommendations within the template editing workflow.
- Revision & change tracking: Streamline approvals with the ability to accept or reject content changes via a new ‘change tracking’ feature that displays a real-time audit trail.
- Automated testing: Minimize risk when migrating to Inspire or upgrading systems with the ‘Inspire Compare Bundle’ that detects and reports changes in print output and page content.
Reduce expensive contact center calls and strengthen regulatory compliance with intelligent content tools that provide end-to-end quality control.
Related solutions
Quadient Inspire Flex
Quadient Inspire Evolve
Quadient Archive & Retrieval
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Start your path to CX transformation in just hours with Inspire Journey—the only cloud-based journey mapping solution that integrates customer journey mapping, data and communications technologies to design and deliver customer-first omnichannel experiences.
