What's New: Quadient Inspire R16
Infinite ways to transform your customer communications
MORE cloud
Expanded cloud deployment flexibility with a public Dockers container registry and support for Amazon ECS.
MORE Automation
Deeper integration with third-party systems for rich customer journey insights and event-driven omnichannel delivery.
MORE control
Intelligent content management capabilities that improve the design, readability, and accuracy of every communication.
A Major Advancement in the CCM to CXM Evolution
Ultimate CXM power in your hands
Quadient Inspire R16 makes your most ambitious CX goals possible with new cloud deployment options, data-driven process automation, and intelligent content management tools. Together, these new features allow you to increase business resilience amid challenging times with a bold CX strategy that delivers clear ROI.
Inspire R16 is more than a software upgrade—it’s a major advancement in the CCM to CXM software evolution.
Far-reaching capabilities to take your CX beyond
Future-proof your CCM infrastructure, leverage new accelerators and connectors, and optimize communications engagement with Inspire R16.
Visualize the journey through the customer lens
Intuitive, digital customer journey maps deliver powerful insights into each customer journey.
Cutting-edge collaboration tools and global map linking enable distributed customer experience teams to visualize and experience journeys as the customer does via living, breathing dashboards.
Complimentary report
Quadient is leader in SPARK Matrix report: Customer Journey Mapping (2021)
Leverage data for powerful personalization
Inspire Journey is the only journey mapping solution that integrates all of your existing data directly into maps, adding scientific insights, and dynamically integrates KPI tracking and customer emotional scores to power deeply informed, strategic decisioning.
Transform the moments that matter
Inspire Journey drives meaningful change across your organization by facilitating the prioritization of tasks and projects that truly impact, enhancing the customer experience at every touchpoint. Interactive tools let you identify and correct pain points, eliminating friction in real-time, with measurable results.
Complimentary report
IDC: Vendor Profile: Quadient Customer Journey Mapping
Drive value with optimized communications
Inspire Journey lets you leverage superior prioritization to make the right changes in your communications strategy and connects to templates and communications across every channel and touchpoint for rapid CX transformation. Seamless integration with Inspire Flex and Inspire Evolve means that you are only hours from exceptional omnichannel communications that drive value.
Complimentary report
Omdia Report: How Quadient is evolving from CCM into CXM
Related solutions
Quadient Inspire Flex
Quadient Inspire Evolve
Quadient Archive & Retrieval
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Start your path to CX transformation in just hours with Inspire Journey—the only cloud-based journey mapping solution that integrates customer journey mapping, data and communications technologies to design and deliver customer-first omnichannel experiences.
