Inspire Services & Training
Migration Services
Successfully completing over a hundred complex migrations, our professional services team can be counted on to get your Quadient solution live quickly and with minimal business impact. We combine a proven methodology with powerful, AI-based migration technology to transfer your logic and templates to Inspire in a matter of weeks, depending on your requirements.
Rapidly realize the benefits of a unified CCM platform with:
• InspireXpress: Preserve your CCM assets and save thousands of hours of template rebuild time with technology that leverages AI to extract key logic and content from your current output to create new, optimized templates
• Proven Methodology: Create a more efficient and cost-effective communications portfolio with a value-driven approach that works to consolidate templates and components
• Document Factory: Eliminate the need for manual intervention or internal know-how with a standardized procedure for template analysis, implementation, and testing
Implementation Services
Home to the world’s largest team of certified Quadient Inspire experts, our professional services organization carries deep product knowledge and best practices from over 6,000 customers. Our experts will get your solution live quickly and correctly configured to your requirements. Post-deployment, we continue to offer services and support to ensure your solution scales with your business.
Eliminate the time and stress of in-house implementation with:
- Consulting: Select the best deployment option for your current and future needs by having our consultants assess your needs and outline recommendations
- Mentorship Program: Get personalized guidance on your Inspire implementation with on-site workshops and remote mentoring sessions led by senior consultants
- Solution Upgrades: Simplify upgrades with a Quadient expert who will coach you through the process and provide remote support to ensure it’s done right
- Health Check: Ensure you’re getting max value with a post-deployment analysis of system performance, output workflows, and usage of available features
- Digital NOW: Transform key customer processes into interactive web and mobile experiences that integrate with Inspire CCM via our digital services offering
Training
Quadient offers the training that you and your staff need to deliver world-class customer communications with Inspire. Whether your team is supporting a new implementation or looking to advance their skills, we offer a variety of educational tools and communities to drive continuous learning.
Empower your teams to realize the full power of Inspire with:
- Quadient University: A community of Inspire users with central access to documentation, tutorials, technical forums, and design/coding examples
- Educational Portal: An online portal that allows you to learn at your own pace with training, videos, simulations, examples, and more
- The Quad: A hub for connecting with other users, sharing innovation ideas, and receiving exclusive event invites and product updates
- Instructor-led Training: Customizable training sessions on specific Inspire modules, delivered virtually or on-site for group classes
Managed Services
Quadient Managed Services for Inspire Flex
Free IT from the burden of application management and move your customer communications to the cloud with Quadient Managed Services (QMS) for Inspire Flex. Hosted in a dedicated instance of the cloud, QMS is a turnkey offering that provides complete software and infrastructure management, including implementation, maintenance, and updates—all overseen by a dedicated QMS Manager.
Leverage the sophistication of Inspire Flex, while enjoying the benefits of a cloud-hosted operation:
- Replaces IT budget variability with a fixed monthly fee
- Provides instant access to the latest features and updates
- Monitors availability and resolves issues in real-time
- Free your teams to focus on communications innovation
- Enables you to implement programs and changes faster
Quadient Application Managed Services
Outsource the management of your CCM application, while maintaining ownership of infrastructure with Quadient Application Managed Services (QAMs). From implementation to post-deployment monitoring, upgrades, and enhancements, QAMs keeps your solution running at peak performance.
Eliminate worries of solution depreciation or future scalability with:
- Service Management: Coordination of all services
- Monitoring: Monitoring of your CCM solution for errors/malfunctions
- Incident Management: Troubleshooting and ensuring system availability
- Problem Management: Prevention and resolution of errors
- Change Management: System configuration in response to change requests
- Further Development: Enhancement and expansion of solution functionality
Related Products
Quadient Inspire Flex
The world's most trusted any-premise enterprise customer communications management solution.
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Cloud communications, built for the future.
Quadient Inspire Journey
Achieve customer-centric CX transformation with living journey maps.
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