How WS Audiology Boosted Business by Making the Customer King

WS Audiology’s AR tool made managing customers and payment processing difficult. This led to high days sales outstanding (DSO), orders on hold and challenges between AR and sales.

With Quadient AR, WS Audiology reshaped their customer experience and better supported sales growth. The result? Customers now pay, on average, 18 days faster (a 27% decrease in DSO)!

Hear the story from WS Audiology's Director of Credit, Susan LaRosa, and Quadient AR's Director of Financial Automation, Sarah-Jayne Martin.

You'll discover:

• How tailored collection workflows increased customer engagement
• Why customer self-service was essential to decreasing late payments
• How AR transparency enhances the experience from purchase to payment