Recession-Proofing Your Customer Communications Management Budget

Questions to Ask Your CCM Vendor Before They Pull Recession Playbook on You

From rising inflation to stock market decline, the economic outlook is shaky at this time. Many organizations are putting cost control measures in place to protect themselves from a future recession, including Customer Communication Management (CCM) technology vendors.

One of the common tactics that technology vendors turn to in times of economic downturn is contractual audits—where they analyze all current licensing agreements and look for any instances of non-compliance so that they can increase pricing. Before your Customer Communications Management (CCM) vendor pulls the "recession playbook" on you, it's important to ask some hard questions to ensure that you're getting the most out of your CCM software investment, both now, and in the future. If you feel that unexpected overages are preventing you from reaching the ROI you expected, or that your solution isn't scaling with your changing needs, then this is the guide for you!

Download the eBook to uncover:

• Specific billing structures that could leave you vulnerable
• Critical upcharges to be aware of and how to control
• Why real-time usage reporting is key to contract compliance
• Tips to protect your contractual rights in the event of an audit
• How to quickly switch to a more transparent, cost-effective vendor

Ensure you're getting the most from your CCM investment by asking the right questions. Download your copy today!