Recession-Proofing Your Customer Communications Management Budget

From rising inflation to stock market decline, many organizations are putting cost control measures in place today to protect themselves from a potential recession in the future. As companies take preventative measures, it's likely that your technology vendors will also begin to do so.

One of the common tactics that technology vendors turn to in times of financial uncertainty is contractual audits—where they analyze all current licensing agreements and look for opportunities to increase costs. Before your Customer Communications Management (CCM) vendor pulls the "recession playbook" on you, it's important to ask some hard questions to ensure that you're getting the most out of your CCM software investment, both today, and in the years ahead. If you feel that unexpected overages are preventing you from reaching the ROI you expected, or that your solution isn't scaling with your changing needs, then this is the guide for you!

Download the eBook to uncover:

• Specific billing structures that could leave you vulnerable
• Critical upcharges to be aware of and how to control
• Why real-time usage reporting is key to budget management
• Tips to protect your contractual rights in the event of an audit
• How to quickly switch to a more transparent, cost-effective vendor

Ensure you're getting the most from your CCM investment by asking the right questions. Download your copy today!