What is CCM?
Achieve agility
Seamlessly integrate with data sources, complex legacy and core systems to create personalized communications delivered across all channels.
Improve efficiency
Quickly create, approve and deliver omnichannel communications from a single unified platform.
Empower business users
Empower business users to make controlled content changes and reduce strain on IT.
Reduce compliance risk
Compliance personnel manage, track and approve communications quickly and easily.
A unified customer communications management platform
Today’s customers demand personalized, relevant communications that are available in real-time and accessible through the channel of their choice.
But for highly regulated industries such as insurance and financial services, meeting customer expectations presents a number of challenges, including:
- Complex legacy IT systems
- Operational silos
- Changing regulations
- Lack of IT time and resources
Modern customer communications management (CCM) technology integrates with core systems, helping companies create a nimble, effective, and unified omnichannel customer communications infrastructure to improve the customer experience and drive measurable results.
Benefits of Customer Communication Management
Streamline processes & drive efficiency
- Quickly create, approve and deliver omnichannel communications from a single platform
- Eliminate the need for multiple channel-specific siloed teams
- Leverage existing data and templates to create personalized omnichannel communications
- Leverage your existing IT infrastructure
Free email course for beginners
CCM 101: The Critical Piece that's Missing from your Tech Stack
Empower business users & reduce strain on IT
- Empower business users to make content changes
- Reduce strain on IT
- Faster review and approval processes
- Guide customer service representatives through every interaction
Hear from the experts
Complimentary Celent report: "Customer Communications Management Systems: A Vendor Spectrum"
Improve cash flow
Outsourcing outbound mailings reduces overhead costs and saves time. Expedite the payment process by sending invoices as they are created. No need to wait until the end of the month.
Track and view document status in real time
Track documents at glance with Impress Distribute’s dynamic dashboard. For physical mail, track each step from print to delivery to the post office. For digital communications, see when documents are delivered and viewed.
Customize and target communications
Personalize documents with targeted messaging for maximum impact by integrating with Impress Automate.
See how Quadient helped Frederick County Public Schools navigate the remote learning situation imposed during the COVID-19 pandemic with Impress Distribute.
Impress Distribute makes mailings fast and simple
Initiate jobs simply and securely. Impress Distribute guides you through the process for both printed and digital communications. Frequent mailings may also be saved as presets to save time and reduce future prep to just a few clicks. Its powerful features make managing jobs even easier. Assign user roles and permissions, manage cost centers, and set-up document approval requirements all within one easy-to-navigate application.
Think about how you would reallocate the time gained from no longer having to worry about the preparation and delivery of mail. Imagine what more you and your team could accomplish.
We have gained the ability to process high document volumes and we have gained overall cost savings in mailing operations.
Related solutions
Impress Automate
Optimize and streamline critical business processes by automating outbound document workflows and replacing inefficient manual processes.
Impress Dispatch
Prepare, review and approve outgoing ad hoc documents from any location and automatically send them to your mail production center or your customer’s dedicated secure web portal.