CXM NORAM PSO Offerings
Achieve agility
Seamlessly integrate with data sources, complex legacy and core systems to create personalized communications delivered across all channels.
Quadient Inspire Health Check
The Quadient Inspire Health Check is designed to help you stabilize and optimize your Inspire solution, and thus realize the full value of your investment in the Quadient platform and assist you in achieving your short to medium-term goals.
Services and the scope of work involved include:
- Understand how product features released or improved after your solution was built might improve your solution
- Assess your platform to ensure maximum stability, uptime, and performance
- Review and optimize your Inspire workflows through a review of best practices
- Explore licensing and/or deployment options that could improve your solution
- Examine your roadmap and establish an action plan, a training plan and certification plan
Download this overview to get a better understanding of how your organization will benefit from our health check services!
Inspire Mentorship Program
Quadient offers a Mentorship Program that may be the perfect fit during this time of crisis. We offer both on-site and remote workshops to help you with new project planning, specialized hands-on mentorship sessions, and short-term application development projects. The Inspire Mentorship Program gives you the support you need to tackle your next Inspire project with confidence.
This service comes in three packages:
- Complex Application Development for defined projects that use multiple aspects of the Inspire platform for complex documents
- Regular Application Development for simpler document projects
- Inspire Upgrade assistance
Download our Inspire Mentorship Program brochure to learn more about these offerings!
Quadient Migration Services
Quadient Migration Services offer an industrialized and standardized procedure, the Document Factor, to implement all document templates of your customer communications.
Our range of services include:
- Consulting - process definition, analysis and consolidation of document assets
- Requirements specifications - definition of document requirements
- Document Factory - partially automated creation of document templates
- Quality Assurance - ensuring the required functionality
Download this overview to see how we can help you improve quality, reduce costs and shorten time to market with our Migration Services!
Quadient Application Managed Services (QAMS)
Quadient offers an extended service offering, Quadient Application Managed Services (QAMS), which helps and supports your CCM solution. QAMS ensures flexibility expandable, end-to-end management of your CCM solution at a fixed monthly cost without the worry about internal resources and know-how.
Our services include but are not limited to:
- Service management
- Monitoring
- Incident management
- Problem management
- Change management
- Further development
To learn more about this service, download the QAMS brochure!
Quadient Hosted Managed Services
Ready for a fully turnkey cloud CCM offering, hosted and managed by Quadient? Enhance your CX by powering interactive and compliant experiences at scale for web, mobile and digital – without overextending your IT resources.
This Platform-as-a-service is offered through four tiers:
- Gold - 24x7 Every day
- Silver - 24x7 Mon - Sat (6am - 8pm*)
- Bronze - 24x7 Mon - Sat (7am - 6pm*)
- Basic - 24x7 Mon - Sat (8am - 5pm*)
Read this overview on how you can take advantage of Quadient's professional services experts who can help provide and deliver best practices from many years of project experiences in dealing with complex system landscapes.
Inspire Training Classes
Have needs around the use of Quadient Inspire solutions?
Quadient is here to provide expert services to help you with your specific communication needs in a virtual environment. See more information below on the training courses we have available.
Impress Distribute makes mailings fast and simple
Initiate jobs simply and securely. Impress Distribute guides you through the process for both printed and digital communications. Frequent mailings may also be saved as presets to save time and reduce future prep to just a few clicks. Its powerful features make managing jobs even easier. Assign user roles and permissions, manage cost centers, and set-up document approval requirements all within one easy-to-navigate application.
Think about how you would reallocate the time gained from no longer having to worry about the preparation and delivery of mail. Imagine what more you and your team could accomplish.
QUEST Program (NEW!)
This user enablement solution training is a self-led training course where your team can master:
- key concepts,
- capabilities
- and best practices for creating an exceptional omnichannel experience.
Quadient University & EKP
Log in to the Quadient University to view the self-guided trainings offered so you can enhance your skills and knowledge with Quadient Inspire.
If you don’t have access to the platform, you can create an account online and we will provide you access.
Instructor-led Training
We offer customizable sessions for the below trainings to meet your specific needs:
- CJM (NEW!)
- Quest (NEW!)
- Interactive - Basic & Advanced (NEW!)
- Scaler
- Designer- Basic & Advanced
- Inspire Content Manager
Contact Charles Hatch to schedule your training!