Quadient Inspire Evolve
Accelerate creation
Create high-quality customer communications faster with AI-driven sentiment analysis and authoring assistance integrated into content workflows.
Empower business users
Give line of business teams the power to create and send personalized communications in a controlled environment that safeguards compliance.
Reduce IT costs
Lower IT operating expenses with software that doesn't require technical expertise to deploy, host, or maintain and eliminates variable fees.
Increase agility
Rapidly respond to regulatory and market change with the ability to make template and content updates in real-time without IT involvement.
Inspire Evolve: AI-powered customer communications in the cloud
Quadient Inspire Evolve is a SaaS Customer Communications Management (CCM) solution that allows you to transfer communications ownership from IT to your line of business leaders and customer-facing teams. Hosted in the Quadient Cloud, Inspire Evolve can be deployed in hours and adopted with minimal training to rapidly bring the benefits of cloud transformation and remote collaboration to your business.
Free up critical IT resources and eliminate the costs involved in maintaining and upgrading on-premise software with the industry's leading SaaS CCM solution. Inspire Evolve empowers those closest to your customers to design and deliver personalized customer communications on-demand. Increase competitive edge and customer loyalty with an agile customer experience (CX) that responds to emerging needs.
With Inspire Evolve, you can:
Create high-quality content—faster
Empower business users to create more effective customer communications in less time with the Inspire Evolve AI Assistant. Natively integrating with the Evolve interface, the AI Assistant functions as a natural extension of the solution's intuitive content authoring and editing workflows. Users are provided with real-time content performance ratings and suggestions to improve readability and sentiment.
Activate the Evolve AI Assistant by connecting to your organization's preferred AI service, such as Microsoft Azure OpenAI, which reduces data security risks and accelerates adoption by using a trained model that grows smarter with usage. Pre-defined AI quick prompts ensure consistent and efficient usage while giving admins the flexibility to adjust prompt settings and user access. Boost employee productivity and transform the customer experience with communications that resonate.
The Inspire Evolve AI Assistant supports:
- Sentiment Analysis & Optimization: Analysis and rating of content sentiment with the ability to auto-apply recommended changes to highlighted areas to achieve the desired sentiment tone. Watch video
- Translation of Template Content: Auto-generation of translated template versions in target languages, with over one hundred supported languages and in-language grammar and spell check. Watch video
- AI-assisted Authoring: Instant creation of new and simplified template content to meet specific customer and layout needs via open prompt entry into the AI Assistant and one-click template insertion. Watch video
- Creation of Custom Prompts: Rapid configuration of custom prompts and tailoring of quick prompt parameters, from the languages available for translation to the readability levels users can choose. Watch video
Transform your CX in record time
Meet consumer demand for timely, in-the-moment digital interactions by quickly and securely migrating your customer communications to the cloud. Cutting out months of lead implementation time, Inspire Evolve can be deployed in a matter of hours with little to no IT involvement for fast time-to-value and zero business disruption.
Comprised of four integrated services that work together in the Quadient Cloud, Inspire Evolve replaces complex features that require technical know-how with intuitive services that give business users full control over the communications lifecycle. Rapidly achieve customer experience (CX) transformation by digitally enabling your teams to engage customers with personalized messages and notifications that drive positive outcomes.
Handle batch jobs with ease
Inspire Evolve supports high-volume batch production output with Generate Batch, a core Evolve service that combines real-time data integration with a batch management console for configuring, scheduling, and tracking production jobs. With the advanced functionality of Generate Batch brought into a user-friendly UI, your business can easily access the enterprise-grade processing and performance needed to meet changing volume demands.
From batch SMS messages and emails with personalized attachments to dynamic welcome kits, Inspire Evolve can support your full range of communications.
Evolve Generate Batch supports:
- Data Integration: Input of customer data in diverse formats and output retrieval through business systems integration via secure APIs.
- Workflow Creation: Configuration and execution of multi-step workflows for the processing and delivery of batch communication jobs.
- Job Management: Monitoring and management of all jobs from a centralized dashboard that allows you to create, start, pause, and resubmit.
- Dashboard Reporting: Real-time visibility into communication volumes and consumption for informed software usage and financial planning.
- Omnichannel Delivery: Batch delivery to print, email, SMS, WhatsApp, and PDF channels in accordance with user-defined workflows.
Reduce costs and resources tied to software maintenance
Safely design multichannel communications that are maintained by your lines of business, giving them control of the branding, content, and personalization rules. Hosting within the Quadient Cloud ensures that complex recurring software upgrade costs are consigned to history, releasing key IT resources to support your wider transformation programs.
What will customer communications look like in 2025?
Safely and securely connect in-the-moment
The on-demand service guarantees that your customers receive a personalized message at any time of the day or night, with speed and reliability. Requests for multiple communications can be handled with industry leading speed and performance by the batch service.
Quadient positions as one of the top players in the SaaS CCM software market, leading in five major industries, seven countries, and four regions.
Quadient positions in the top right corner of the Leaders' quadrant, recognizing our ability to drive CX-led communications with cloud-based CCM.
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Request a Demo
Transform your customer experience overnight with a high-performance, SaaS customer communications solution from the world's most trusted CCM provider.
Empower teams with the ability to design and deliver secure, personalized digital communications – all with minimal IT strain.
