Quadient Inspire Evolve
Accelerate creation
Create high-quality customer communications faster with AI-driven sentiment analysis and authoring assistance integrated into content workflows.
Empower business users
Give line of business teams the power to create and send personalized communications in a controlled environment that safeguards compliance.
Reduce IT costs
Lower IT operating expenses with software that doesn't require technical expertise to deploy, host, or maintain and eliminates variable fees.
Increase agility
Rapidly respond to regulatory and market change with the ability to make template and content updates in real-time without IT involvement.
Inspire Evolve: AI-powered customer communications in the cloud
Quadient Inspire Evolve is a SaaS Customer Communications Management (CCM) solution that allows you to transfer communications ownership from IT to your line of business leaders and customer-facing teams. Hosted in the Quadient Cloud, Inspire Evolve can be deployed in hours and adopted with minimal training to rapidly bring the benefits of cloud transformation and remote collaboration to your business.
Free up critical IT resources and eliminate the costs involved in maintaining and upgrading on-premise software with the industry's leading SaaS CCM solution. Inspire Evolve empowers those closest to your customers to design and deliver personalized customer communications on-demand. Increase competitive edge and customer loyalty with an agile customer experience (CX) that responds to emerging needs.
With Inspire Evolve, you can:
Create high-quality content—faster
Enable business users to create more effective customer communications in less time with the Inspire Evolve AI Assistant. Natively integrating with the Evolve interface, the AI Assistant functions as a natural extension of the solution's content authoring and editing workflows. Users are provided with real-time content performance ratings and suggestions to instantly improve readability and sentiment.
Unlike other solutions, Inspire Evolve allows you to connect to your organization's preferred AI service, such as Microsoft Azure OpenAI, to reduce data security risks and accelerate adoption using a trained model that grows smarter through increased usage. Pre-defined AI quick prompts ensure consistent and efficient usage across your user community while allowing admins to flexibly manage prompt settings and user availability. Boost employee productivity and create high-impact communications that resonate with your customers for strengthened relationships and better outcomes.
The Inspire Evolve AI Assistant supports:
- Sentiment Analysis & Optimization: Analysis and rating of content sentiment with the ability to auto-apply recommended changes to highlighted areas to achieve the desired tone and improve the overall score. Watch video
- Template Translations: Auto-generation of translated template variations with over one hundred supported languages and in-language grammar and spell check to ensure translation accuracy. Watch video
- Prompt-driven Authoring: Instant creation of new or simplified template content to meet specific customer needs via ad-hoc entry into the AI Assistant and one-click insertion into the selected template block. Watch video
- Creation of Custom Prompts: Configuration of custom prompts and tailoring of quick prompt parameters, from the languages available for translation to the sentiment values and readability levels that can be chosen. Watch video
Transform in record time
Accelerate your transformation within hours and engage your customers for swift success in today’s market. Inspire Evolve extends the power of your core systems, easily integrating and streamlining existing technology with minimal implementation lead times.
Want to know how it works?
See for yourself. Check out this infographic that explains it all.
Send scalable communications on a cloud platform built for volume and compliance
Achieve agility by enabling business users to control branding and content design, as well as in-the-moment personalized edits, while maintaining pre-approved regulatory and legal parameters to keep all communications compliant.
Communications as a Service (CaaS) will disrupt the CCM industry.
Find out how in this Aspire white paper.
Reduce costs and resources tied to software maintenance
Safely design multichannel communications that are maintained by your lines of business, giving them control of the branding, content, and personalization rules. Hosting within the Quadient Cloud ensures that complex recurring software upgrade costs are consigned to history, releasing key IT resources to support your wider transformation programs.
What will customer communications look like in 2025?
Safely and securely connect in-the-moment
The on-demand service guarantees that your customers receive a personalized message at any time of the day or night, with speed and reliability. Requests for multiple communications can be handled with industry leading speed and performance by the batch service.
Quadient named a Leader in the IDC Marketscape: Worldwide Cloud CCM 2022 Vendor Assessment
After rigorous evaluation, Quadient is proud to have been named a Leader for the second time in a MarketScape addressing the CCM market! As a token of our appreciation for this esteemed recognition, we are offering complimentary access to the report.
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Transform your customer experience overnight with a high-performance, SaaS customer communications solution from the world's most trusted CCM provider.
Empower teams with the ability to design and deliver secure, personalized digital communications – all with minimal IT strain.
