Onboarding
All too often, paper-based and digital customer communications operate in parallel universes. These siloed systems and processes create fragmented messaging, operational inefficiencies and compliance risk.
Quadient’s customer communications management (CCM) platform helps banks, insurers, and healthcare organizations unify digital and paper communications for more efficient back-office systems and more personalized customer experiences. The Quadient Inspire platform helps companies better manage customer communications, from onboarding through cross-selling and beyond.
Achieve agility
Seamlessly integrate with data sources, complex legacy and core systems to create personalized communications delivered across all channels.
Target customers with personalized results
Quadient Inspire manages and unifies existing data for use during the account-opening process and throughout the customer lifecycle. Pre-populate forms with high-quality personalized data, gain a full understanding of your customer, and create different terms and conditions based on qualifications.
Award-winning Implementation:
"Santander Bank UK: Taking Onboarding to the Next Level"
Deliver the right messages to the right customers
Quadient transforms and unifies customer experiences, ensuring that your prospects and customers receive clear, simple to understand communications through their preferred channels.
Regardless of where you are in the omnichannel journey, Quadient is the partner that helps you get where you need to go.
Optimize online account opening
Quadient Inspire helps speed up back-office customer communications and online account-opening tasks. It facilitates straight-through processes and streamlining across customer-facing, front and back office systems. Our suite of products translates into reduced costs across departments while increasing efficiency and effectiveness.
Ensure compliance and security
Impress Distribute's state-of-the-art production facilities provide the highest level of security and service. Data is transferred by secure protocol (SSH) identical to those used for banking transactions. Processes and procedures are certified to ensure the proper controls and safeguards comply with privacy rules and regulatory requirements.
Track and view document status in real time
Track documents at glance with Impress Distribute’s dynamic dashboard. For physical mail, track each step from print to delivery to the post office. For digital communications, see when documents are delivered and viewed.
Customize and target communications
Personalize documents with targeted messaging for maximum impact by integrating with Impress Automate.
See how Quadient helped Frederick County Public Schools navigate the remote learning situation imposed during the COVID-19 pandemic with Impress Distribute.
Impress Distribute makes mailings fast and simple
Initiate jobs simply and securely. Impress Distribute guides you through the process for both printed and digital communications. Frequent mailings may also be saved as presets to save time and reduce future prep to just a few clicks. Its powerful features make managing jobs even easier. Assign user roles and permissions, manage cost centers, and set-up document approval requirements all within one easy-to-navigate application.
Think about how you would reallocate the time gained from no longer having to worry about the preparation and delivery of mail. Imagine what more you and your team could accomplish.
We have gained the ability to process high document volumes and we have gained overall cost savings in mailing operations.
Related solutions
Impress Automate
Optimize and streamline critical business processes by automating outbound document workflows and replacing inefficient manual processes.
Impress Dispatch
Prepare, review and approve outgoing ad hoc documents from any location and automatically send them to your mail production center or your customer’s dedicated secure web portal.