Quadient Advances Leader Position on Aspire CCM-CXM Leaderboard 2024 Q3
2024 Q3 Aspire CCM-CXM Leaderboard Update
Aspire, a global analyst and market research firm specializing in the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries, analyzes and ranks software vendors and service providers. Their vendor rankings are converted into a collection of digital grids that comprise the Aspire Leaderboard—the industry's only interactive vendor comparison tool that allows you to assess CCM vendors by the criteria most important to your business.
With updates released quarterly, Quadient is excited to announce that the Aspire CCM-CXM Leaderboard 2024 Q3 updates are now live—with improvements to our positioning on the Strategic Direction axis of all four grids that we participate in!
Quadient Advances Leader Position in Four Market Segments
We are proud to achieve score increases across all four market segments that we are assessed on: AnyPrem CCM Software, Vendor-hosted SaaS CCM, Communications Experience Platform (CXP), Interaction Experience Management (IXM). From improvements in our Overall Strategy and Ability to Execute scores across AnyPrem CCM, SaaS CCM, and CXP, to an increase in our Company Vision score for IXM, these combined improvements advanced our positioning on the Strategic Direction axis of all four grids for an overall advanced Leader position, as we move further to right of the Leaders' quadrant.
On both CCM grids, Quadient is now only two points away from being the Leader, while actively leading the AnyPrem market on Strategic Direction.
Leading with the Capabilities Critical to CCM-to-CXM Transformation
As more businesses look to transition from CCM to CXM, journey management and omnichannel orchestration are emerging as critical transformation capabilities. Quadient leads on the AnyPrem and SaaS CCM grids with the Journey Management and Omnichannel Orchestration capability filter—across all industries, regions, and target markets, including enterprise. Receiving top scores for these critical capabilities demonstrates Quadient Inspire's superior ability to automate and orchestrate journey-centric experiences driven by rich customer journey mapping and channel event insights.
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We are thrilled to sponsor 30-day Premium Leaderboard Access, which unlocks:
• Detailed scoring for each vendor, across Offering Strength and Strategic Direction
• Full range of dynamic grid filters and customization capabilities for all seven grids
• Ability to save and share filtered grid views with colleagues via a personalized link
• Vendor profiles featuring expert analysis and customer feedback scores
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Aspire Disclaimer
The Aspire Leaderboard™ is copyrighted by Aspire Customer Communications Services Ltd. and is based on the findings and opinions of Aspire’s consultancy organization. Aspire does not endorse any vendor, product, or service included in the Aspire Leaderboard. For tailored RFP support, please contact the Aspire team.
About Aspire
Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM), Customer Experience Management (CXM), and Customer Journey Mapping (CJM) industries. Through deep market expertise and global insights, Aspire works with Software, Services and Solution providers, and Business Advisories and Private Equity Firms to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at https://www.aspireccs.com.
