Quadient Retains Leadership Positioning on 2023 Q3 Aspire CCM-CXM Leaderboard
2023 Q2 Aspire CCM-CXM Leaderboard Update
Aspire, a global analyst and market research firm specializing in the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries, analyzes and ranks software vendors and service providers. Their vendor rankings are converted into six interactive, digital grids that comprise the Aspire Leaderboard—the industry's only interactive vendor comparison tool that allows you to assess CCM vendors by the criteria most important to your business.
Updated on a quarterly basis, Quadient is excited to announce that the 2023 Q3 Aspire CCM-CXM Leaderboard update is now live—with our Leader position held across three segments!
Quadient Retains Leader Positioning on Three Key Grids
Quadient is proud to retain our positioning as a Leader on three key grids of the Aspire CCM-CXM Leaderboard: AnyPrem CCM Software, Vendor Hosted SaaS CCM, and Communications Experience Platform (CXP), in addition to securing top scores for Journey Management and Omnichannel Orchestration capabilities. Our continued leadership affirms our dedication to delivering competitive solutions for every deployment preference while advancing the CCM-to-CXM evolution to help businesses improve the customer experience.
SaaS Positioning and AnyPrem Platform Strength Advance
Most notably, Quadient’s Leader positioning on the Vendor Hosted SaaS CCM grid advanced. With an increase in our Total Score, as well as a six-point jump in our Technical Strategy score, we continue to assert our position at the forefront of this fast-growing CCM market segment.
On the AnyPrem CCM Software grid, we secured our ranking as the global Leader within the Financial Services, Insurance, and Public Sector verticals. We also achieved a 10-point score increase for Platform Strength, evidencing the value of the new capabilities that Inspire Release 16 brought to market, as well as the continued expansion of our on-premise, hosted managed cloud, and public cloud deployment offerings.
Secure 30-day Premium Access to Unlock Full Features!
We are thrilled to offer 30-day Premium Aspire Leaderboard Access, which unlocks the following:
• Full range of dynamic grid filters and customization capabilities for all six grids
• Ability to save and share filtered grid views with colleagues via a personalized link
• Detailed scoring for each vendor, by key capability and strategic vision area
• Vendor profiles featuring expert analysis and customer feedback scores
Upgrade your Leaderboard subscription to Premium today!
Aspire Disclaimer
The Aspire Leaderboard™ is copyrighted by Aspire Customer Communications Services Ltd. and is based on the findings and opinions of Aspire’s consultancy organization. Aspire does not endorse any vendor, product, or service included in the Aspire Leaderboard. For tailored RFP support, please contact the Aspire team.
About Aspire
Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM), Customer Experience Management (CXM), and Customer Journey Mapping (CJM) industries. Through deep market expertise and global insights, Aspire works with Software, Services and Solution providers, and Business Advisories and Private Equity Firms to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at https://www.aspireccs.com.
