How PermiServ Unlocked 40,000 Extra Mailings Saving 2 Hours Daily

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How PermiServe Scaled Production, Boosted Accuracy and Achieved Hidden, Surprise Gains

PermiServ, a family-owned print and mail company, partnered with Quadient to revolutionize their operations. Discover how they unlocked exceptional agility, flexibility, and 100% accuracy, saved time, and scaled massively with state-of-the-art mailing solutions. This journey to efficiency and precision has empowered them to permanently serve their clients for the foreseeable future.

 

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Key Takeaways

Time Saving Efficiency

The new systems allow an additional 40,000 permits a day during peak times.

Enhanced Verification

AIMS and barcode verification features ensure all mailings are accurate and compliant with regulatory standards.

Operational Efficiency

The streamlined processes reduced manual intervention, saving time and reducing the risk of errors.

The Challenge

PermiServe needed a solution to verify and report in real time when each client's mail job was completed and sent to the Post Office with 100% accuracy. As a lean, family-owned business, they required processes that could scale quickly to handle jobs on short notice and integrate smoothly with their cloud-based customer reporting system.

 

The Solution

Quadient provided Permiserv with a comprehensive solutions that together, meet PermiServ’s high-volume production demands and provide the flexibility to handle increased capacity, all with a lean staff.

  • Using the DS-700 iQ and DS-1200 G4i folder inserters ability automatically collate, fold, insert, seal and count at a high volume gave them the ability to produce an additional 40,000 items a day 
  • Seemless integration of Automated Insertion Management System (AIMS) with Quadient’s folder inserters allows real-time verification of each mail piece in a job. This system ensures the completion of each mail piece and identifies any items that may need reprocessing.

The Process

PermiServ was already familiar with Quadient, having used one of its machines. After carefully reviewing the market to find the right solution, The team was impressed by Quadient’s account managers and the demonstration of the folder inserters. To meet its needs, PermiServ required a production enclosing system that would: 

  • Integrate seamlessly with its cloud-based system
  • Verify items against print runs while enclosing for data integrity
  • Handle demanding and varied volume schedules
  • Provide the capacity to grow in line with clients’ needs

 

The Results

By implementing Quadient’s folder inserters and cloud-based systems, PermiServ achieved significant improvements in their mailing operations:

  • Increased Capacity: The new systems allowed PermiServ to pack an additional 40,000 permits a day during peak times with Quadient solutions.
  • Enhanced Verification: AIMS and barcode verification features ensured that all mailings were accurate and maintained integrity. This provided assurance that all mailings and inserts went into the correct envelopes, eliminating costly duplicates.
  • Operational Efficiency:  Reducing errors minimized manual intervention, saving 2 hours per day, which was reinvested in staff well-being.
Customer Feedback

“Previously, we worked around machine limitations. Now that those limitations have gone we can make process improvements for operational efficiencies. It is easier to do what we do, and we have fewer production queues.” 

—
John Bayley
Managing Director at PermiServ

Learn About the Mail Software Used by Permiserv

Discover how PermiServ can now pack an additional 40,000 permits a day with Quadient solutions, while meeting the demands of varied print schedules to precisely service the needs of its public sector clients.

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