BlueRush Joint Offering

The Power of Interactive Personalized Video for CCM Personalized videos leverage the full strategic value of customer communications. With personalized videos, brands can create engaging, interactive bill and statement experiences to cost-effectively scale personalized customer care and maximize ROI.

• Improve the Customer Journey Offer a visual story to onboard customers and explain elements of the bill.

• Reduce customer care costs and churn by proactively addressing concerns that typically lead to call center inquiries.

• Elevate Customer Care Create brand advocates by digitally engaging 1:1 with customers. See a lift in Net Promotor Scores by demonstrating your personal commitment to each customer.

• Ensure Security and Privacy IndiVideo’s proprietary technology is built to scale cost-effectively and can be deployed behind your firewall with no compromise to data security.