CXPA Webinar Replay: Crisis Communications and Lessons Learned

During this 45-minute interactive discussion, Quadient Customer Transformation VP, Scott Draeger talked to CX experts from multiple industries to hear the lessons learned when delivering customer communications during a crisis. Scott summarized some of the best practices you can take-away and implement now to enhance your customer experience through connected, highly personalized, communications. 

During the presentation, several polls were conducted and attendees identified that on average:

• They saw an increase in the demand for communications from customers
• Their COVID response programs increased CSAT scores
• 22% reported having large digital projects now underway
• 36% reported having additional requirements added to existing projects
• 22% have reported an acceleration in the implementation of existing projects

This conversation includes panelists:

Michelle Griffey - Chief Risk Officer, Communisis

Jeremy Lewandowski - Senior Director, Technology Customer Success, Northwestern Mutual

Manuel del Corral Restrepo - Vice Presidente UEN, Cadena

Harl Ganapathy - IT Program Director, Ally Financial

Please complete the form provided for complimentary access to the webinar replay.