Webinar Recording- Improving CX in Insurance Communications

We face a demand for more personalized and tailored omnichannel communications, and it is more important than ever that an insurer’s communications are consistent, engaging and timely. With the next chapter of digital transformation in front of us, the need for a faster, agile and interactive communication infrastructure has never been more prevalent.

Watch this interactive webinar where Quadient and guest analyst from IDC provided tips on how modern CCM tools can help Insurer’s react quickly to changing market dynamics today and develop a communications strategy for the future. During this session we covered:

• The quickly evolving role of digital communications in a connected customer-centric world
• How to prepare for the new normal of intelligent communications
• Ways to manage communications through AI-based technology
• Useful tips on ways you can enhance communications now as a step stone to the future
• A thousand miles starts with 1 step, watch this webinar recording to help you begin your CX communication journey!