Quadient Inspire Days: 4 Tracks to Success
As a Services Delivery Partner, Macrosoft actively participated at the Quadient Inspire Days annual conference held in San Antonio, Texas.
How Insurance Companies Can Decide on Which CX Metrics to Use
Selecting and keeping track of the right Customer experience (CX) KPIs is important.
How to Deliver CX That Appeals to a Multi-Generational Customer Base: We Asked Experts From Around the World
Unless your business is focused on a specific age group, targeting one generation to the exclusion of others is not always a good strategy.
The Steps to Optimize CCM Projects Delivery to Market
The challenging part of any project is to map the step by step journey to its successful completion.
Relieve Compliance Stress: A Modern CCM Platform is Just the Medicine
Being a compliance officer is not for the faint of heart.
What “The 2019 Aspire Leaderboard for CCM” means for you in 2024
Despite starting this post by talking about GAAP accounting for software, I promise it will get less boring by the end.
Quadient Named Overall Leader for Second Consecutive Year on the 2019 Aspire Leaderboard
Solving the Mystery: How Insurers Can Overcome Common Challenges of Implementing a Great CX Strategy
According to a survey conducted by Forrester, and Heidrick & Struggles, 84% of Customer Experience (CX) pros said that their insurance firms place CX as a higher priority than
Quadient Inspire: Tools to Help Customers Win
New Laws Create New Opportunities and Challenges
With the recent legalization of cannabis in Canada, all the major players were ready to attract customers with stunning l