The Customer Communications Handbook
For many organizations, sending accurate and timely communications feels like rocket science. Manual processes lead to inaccuracies, delays, and compliance challenges — all of which delay cash flow and impact customer relationships. In this handbook, we reveal a smarter way to manage your customer communications.
The Customer Communications Handbook
For many organizations, sending accurate and timely communications feels like rocket science. Manual processes lead to inaccuracies, delays, and compliance challenges — all of which delay cash flow and impact customer relationships. In this handbook, we reveal a smarter way to manage your customer communications.
Why 2024-2025 is Pivotal to the CCM-to-CXM Evolution
BE MORE by Evolving from CCM to CXM
Quadient was delighted to have Kaspar Roos, Founder & CEO of
Infosys Insurance Conclave 2024
Emily Wilhelm leads a discussion on innovation and enhancing customer experience in insurance, highlighting technology in driving advancements. Panelists, Karthik Palaswamy, Suhas Krishna, and Avi Greenfield, explore AI, potential and challenges of adopting these technologies responsibly.
Seven Ways to Reimagine the Supplier-Customer Dynamic
Utility CX satisfaction is declining worldwide, while consumer choice expands. To combat these trends, utilities must address changing customer expectations. Discover seven ways to reimagine your customer relationships for loyalty in a fast-changing, competitive market.
Finding the AI sweet spot for customer communications with the new EU AI Act
The European Union’s (EU) landmark AI Act, recently passed by the European Par
Reimagining the Utility-Customer Relationship
Illuminating the Utility Consumer Point-of-View
Utility companies face increasing pressure to transform outdated business models into modern, customer-centric operati
Cupid's guide to customer love
Once upon a time, in a not-so-distant past, Valentine's Day was a flurry of paper cards, handwritten notes, and face-to-face confe
How a unified customer communication management (CCM) platform unlocks operational excellence
Welcome to the first blog in our four-part series embarking on the journey to
How to get ahead of the Shared Responsibility Framework with in-the-moment Compliant Consumer Communications
With the Shared Responsibility Framework (SRF) rules fast approaching, Singaporean regulated companies are beginning to look at how they can update their processes to continue be