How to Deliver CX That Appeals to a Multi-Generational Customer Base: We Asked Experts From Around the World
Unless your business is focused on a specific age group, targeting one generation to the exclusion of others is not always a good strategy.
What “The 2019 Aspire Leaderboard for CCM” means for you in 2024
Despite starting this post by talking about GAAP accounting for software, I promise it will get less boring by the end.
Solving the Mystery: How Insurers Can Overcome Common Challenges of Implementing a Great CX Strategy
According to a survey conducted by Forrester, and Heidrick & Struggles, 84% of Customer Experience (CX) pros said that their insurance firms place CX as a higher priority than