Onboarding
All too often, print and digital customer communications operate in parallel universes. These siloed systems and processes create fragmented messaging, operational inefficiencies, and compliance risk.
Quadient’s customer communications management (CCM) platform helps banks, insurers, and healthcare organizations unify digital and paper communications for more efficient back-office systems and more personalized customer experiences. The Quadient Inspire platform helps companies better manage customer communications, from the initial phases of onboarding, all the way through to cross-selling and beyond.
Target customers with personalized results
Quadient Inspire manages and unifies existing data for use during the account opening process and throughout the customer lifecycle. Pre-populate forms with accurate, personalized data, and create different terms and conditions based on qualifications.
Award-winning Implementation:
"Santander Bank UK: Taking Onboarding to the Next Level"
Deliver the right messages to the right customers
Quadient transforms and unifies customer experiences, ensuring that your prospects and customers receive clear, easy-to-understand communications through their preferred channels.
Regardless of where you are in the omnichannel journey, Quadient is the partner that helps you get where you aspire to be.
Optimize online account opening
Quadient Inspire helps accelerate back-office customer communications and online account opening tasks. It facilitates straight-through processes and streamlining across front-office and back-office systems. Our suite of products translates into reduced costs across departments, increased efficiency, and better performance.
Deliver compliant, personalized communications in less time
Decrease your average handling time by putting approved customer communication templates at the fingertips of your frontline teams. Representatives are able to quickly create correspondence that includes pre-populated data from your core systems. Quadient Inspire guides your staff through an intuitive customization workflow, reducing communication input errors by allowing them to focus only on the variable fields that require personalization.