How Insurance Companies Can Decide on Which CX Metrics to Use

Selecting and keeping track of the right Customer experience (CX) KPIs is important. Insurance companies can use them to:
European Insurance Industry Must Prepare to Guide Increasing Number of Customers through Natural Disaster Claims, Quadient Warns
Reading, UK — As climate change starts to have an impact on the continent, European insurers cannot ignore the need to be ready for the effect on their custom
Quadient Recognised as an Overall Leader in the 2019 Aspire Leaderboard for CCM for the Second Consecutive Year
Quadient, the award-winning leader in Customer Communications Management (CCM), announced the 2019 Aspire Leaderboard has listed Quadient as an overall leader in CCM for two years in
Quadient Brings Personalised Customer Experience Solutions to DigIn 2019
Quadient, the award-winning leader in Customer Communications Management (CCM), will be speaking and exhibiting at DigIn 2019, held May 29-31 in Austin, TX.
Quadient Demonstrates the Opportunities in Customer Journey Mapping at DSF ‘19
Quadient, the award-winning leader in Customer Communications Management (CCM), announced that it will be speaking and exhibiting at DOCUMENT Strategy Forum (DSF) ’19, held May 7-9 at the Hilton An
Quadient Recognised as Top Customer Communications Vendor in Insurance Directions Analyst Report
Quadient, the award-winning leader in Customer Communications Management (CCM), announced it is named a top vendor for digital transformation of customer communications solutions in the&n
Quadient Wins Xplor’s Technology of the Year Award and Places in Application of the Year
Quadient, the award-winning leader in Customer Communications Management (CCM), announced that it has won the 2019 Xplor Technology of the Year Award for Omnichannel Coordination, an
UK Utility Companies’ Days are Numbered as Consumers Complain of Being Left in the Dark, Research Finds
While utility companies have greater access to consumers than ever before, the majority of UK customers still feel they are being left in the dark, according to research from Quadient.
Digital Transformation Versus Digital Solutions: What Are The Differences And Interdependencies?

As I often speak at events about digital transformation, I am inevitably asked just what is "digital?"