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How Insurance Companies Can Decide on Which CX Metrics to Use

Submitted by h.tsang@quadient.com on Wed, 09/22/2021 - 14:31
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Selecting and keeping track of the right Customer experience (CX) KPIs is important. Insurance companies can use them to:

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European Insurance Industry Must Prepare to Guide Increasing Number of Customers through Natural Disaster Claims, Quadient Warns

Submitted by h.tsang@quadient.com on Thu, 07/25/2019 - 01:24

Reading, UK — As climate change starts to have an impact on the continent, European insurers cannot ignore the need to be ready for the effect on their custom

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Quadient Recognised as an Overall Leader in the 2019 Aspire Leaderboard for CCM for the Second Consecutive Year

Submitted by h.tsang@quadient.com on Tue, 05/28/2019 - 01:31

Quadient, the award-winning leader in Customer Communications Management (CCM), announced the 2019 Aspire Leaderboard has listed Quadient as an overall leader in CCM for two years in

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Quadient Brings Personalised Customer Experience Solutions to DigIn 2019

Submitted by h.tsang@quadient.com on Wed, 05/15/2019 - 01:38

Quadient, the award-winning leader in Customer Communications Management (CCM), will be speaking and exhibiting at DigIn 2019, held May 29-31 in Austin, TX.

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Quadient Demonstrates the Opportunities in Customer Journey Mapping at DSF ‘19

Submitted by h.tsang@quadient.com on Fri, 05/03/2019 - 01:42

Quadient, the award-winning leader in Customer Communications Management (CCM), announced that it will be speaking and exhibiting at DOCUMENT Strategy Forum (DSF) ’19, held May 7-9 at the Hilton An

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Quadient Recognised as Top Customer Communications Vendor in Insurance Directions Analyst Report

Submitted by h.tsang@quadient.com on Wed, 04/17/2019 - 01:47

Quadient, the award-winning leader in Customer Communications Management (CCM), announced it is named a top vendor for digital transformation of customer communications solutions in the&n

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Quadient Wins Xplor’s Technology of the Year Award and Places in Application of the Year

Submitted by h.tsang@quadient.com on Tue, 03/05/2019 - 01:51

Quadient, the award-winning leader in Customer Communications Management (CCM), announced that it has won the 2019 Xplor Technology of the Year Award for Omnichannel Coordination, an

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UK Utility Companies’ Days are Numbered as Consumers Complain of Being Left in the Dark, Research Finds

Submitted by h.tsang@quadient.com on Wed, 01/30/2019 - 01:54

While utility companies have greater access to consumers than ever before, the majority of UK customers still feel they are being left in the dark, according to research from Quadient.

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Digital Transformation Versus Digital Solutions: What Are The Differences And Interdependencies?

Submitted by h.tsang@quadient.com on Mon, 09/20/2021 - 15:05
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 As I often speak at events about digital transformation, I am inevitably asked just what is "digital?" 

 

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