CCM 101: A Beginner’s Guide to Customer Communication Management Technology

CCM 101: A Beginner’s Guide to Customer Communication Management Technology
Impress live demo

In our weekly webinar, we'll show you how to alleviate your AP team of data entry and other manual tasks freeing up your time for more valuable work.
Tallaght Hospital gains significant savings each year with Quadient Impress and folder inserters

Tallaght Hospital sought to streamline their mail and document processes that would improve the way that the clerical teams in the hospital print, pack, and dispatch their mail items. With Quadient’s DS-75i folder inserter and powerful document output management software, Quadient Impress, Tallaght Hospital was able to establish a centralised mail function and gain substantial benefits and savings each year.
Quadient Impress helps RowCal achieve timely and compliant homeowner communications

RowCal was challenged in getting mandatory communications out to homeowners in a timely and compliant manner due to outdated tools and cumbersome manual processes that were familiar only to a few staffers. After a lengthy search, RowCal selected Quadient Impress to optimise their mailing process. RowCal was able to empower their employees with Impress to manage mailings of welcome letters, meeting notices, and association updates by themselves, resolve any potential issues and meet all mandatory deadlines. Employees take under 30 seconds to process their mailings with Impress, and then the Impress Distribute module takes one to three days to prep physical mail for the post office, compared to their previous service, which took as long as two weeks.
What's new: R15 in 15

World-class CCM platform, Inspire Flex, gets an upgrade with 300 new features powering exceptional CX with customer communications built for a digital-first world.
2022 Analyst Report Roundup: Data to Back Your CCM-CXM Budget

Nobody likes to talk about it, but the frantic work of budgeting season is upon us.
Retailisation in Insurance

Learn more about retailisation in insurance. Download the complimentary white paper by completing the form.
Secure Free, Premium Access to the 2022 Aspire CCM-CXM Leaderboard

Register today to be first on the list to receive 30-day premium access, sponsored by Quadient. Gain premium access to the 2022 Aspire CCM-CXM Leaderboard.
[Webinar Replay] Channeling Your Customers' Communication Preferences 2022
![[Webinar Replay] Channeling Your Customers' Communication Preferences 2022 [Webinar Replay] Channeling Your Customers' Communication Preferences 2022](https://stage.quadient-swarm.sh/files/default/2022-08/image-channeling-your-customers-communication-preferences-in-2022.png)
Mailbox? Email? SMS? What channel should you send important customer communications through? Click here to download the replay of our webinar.
How a multi-channel communication strategy boosts business performance

58% of small to medium-sized businesses have changed how they send customer communications since the pandemic.