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Analyst Report

4 Disruptive Forces Impacting Customer Experience

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Infographic
Discover the 4 disruptive forces impacting your customer experience today in this complimentary infographic from Quadient.

Forrester Webinar: Where Operations Meets Experience - CCM in the Age of CX

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Analyst Report
Learn why companies should focus their efforts on identifying and leveraging dual opportunities to lower operating costs, while at the same time enhancing the customer experience. 

The Convergence of Customer Communications Management (CCM) and Customer Experience Management (CXM)

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Analyst Report
Learn more about communications and the customer experience in this complementary white paper from Quadient.

Inspire Journey: how it works

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Inspire Journey: how it works
Analyst Report
How can it move your CX department up the value chain? Grab a copy of the infographic to share quick insight into the power of customer journey mapping.

IDC Vendor Profile: Quadient Customer Journey Mapping

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IDC Vendor Profile: Quadient Customer Journey Mapping
Analyst Report
Download the report to learn more about customer journey orchestration, and how it will improve your overall customer experience.

Retailisation in Insurance

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Analyst Report
Find out what service providers, financial services, and insurance companies can learn from experience providers.

Acquisition vs. Retention: Where Should Brands Focus?

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whitepaper acquisition vs retention
Analyst Report
Where should you put your focus - customer acquisition or customer retention? Find out in this whitepaper from Quadient.

Forrester total economic impact study of Quadient AR by YayPay

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Forrester total economic impact study
Analyst Report
Discover your potential 3-year business benefits and cost savings in this study by Forrester Consulting, commissioned by YayPay. Download the study now

The ultimate AR collections benchmarks report

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collections benchmarks report
Analyst Report
Download this benchmarking report to diagnose your accounts receivables operations, reveal inefficiencies, and identify opportunities for improvement.

Inspire Flex Brochure

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Inspire Flex Brochure
Brochure
Inspire Flex empowers organizations to create and deliver personalized, compliant customer communications for exceptional CX across all channels, from one centralized CCM platform. 

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