Digital transformation

Established in 1987, Halsalls Solicitors Ltd is one of the UK's leading law firms specialising exclusively in personal injury litigation. They have resoled to implement a step-by-step conversion to digital case management. Operating from two buildings in the same business park, Halsalls receive approximately 1000 post items each day, typically composed of around three A4 page sides per item. These consist of court documents, client letters, third party solicitor letters and general correspondence, medical reports and cheques.

We offer customised solutions for charities to automate scanning, capture, processing and storage of donation forms. Donation forms processing software enables organisations to convert donation forms to funds quickly. By scanning and capturing details from cheques, direct debit and donation forms, you can process incoming payments faster.

Plenty of organisations still process forms, surveys or questionnaires manually. But as automated recognition technology has gained sophistication and trust, opportunities open up for staff headcount to be redirected away from the task of individually keying in form contents onto a database.

Just as conventional paper mailrooms provide the mechanisms to capture, prioritise, route and deliver incoming and outgoing paper mail, the digital mailroom is a set of functions that can perform and guarantee an expanded set of services that will provide enhanced service levels for email. fax, web pages, and text messages as well as paper communications.

Claims Management Companies can achieve huge operational benefits by undertaking improvements in how the vast quantities of claim correspondence is processed – from arrival in postbags and email inboxes to backend storage in client case files.

Back end ERP, CRM, Claim, Case and Loan processing systems are typically very poor at handling multiple streams and channels of information. Documents, faxes and emails especially cannot be handled unless manually input and then the audit trail and associated information is not managed well.

The Totemic Group is one of the largest commercial debt management companies in the UK. Totemic develops its own payment, information and CRM systems, and through its key PayPlan business helps over 100,000 people in financial difficulty manage debts every year. Totemic also scores consistently highly in ‘Best Places to Work’ listings and is an ‘Investor In People’ accreditation holder.

Over 13 million people rely on the services of Thames Water to bring them a clean, reliable supply of water and to ensure that their waste is taken away. Thames Water records and holds a multitude of information regarding individual properties, and receives over 1000 search requests per day from solicitors and search agents at peak moving times - each of which must be logged, answered and filed for reference.

Siemens is one of the world’s largest companies with a wide diversity of group activities including IT, Transportation, Power, Medical and Financial Services. In the UK, Siemens employs over 20,000 employees with a number of UK offices, research and manufacturing centres.

The Joint Reprographics Service (JRS) is the shared service organisation which deals with form handling and document scanning solutions for the Research Councils. Research Councils UK sought to implement a mail scanning solution at the core of a new shared service centre to be used by the five Research Councils in Swindon. The shared service centre needed to handle millions of documents per year including invoices, funding applications and HR forms. The digitised documents then also needed to be integrated with multiple back end EDM systems including SharePoint, Objective and Oracle UCM.