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Next-generation digital operations platforms will play an important role in delivering quality customer experiences, according to Forrester. One specific operation within organisations that can benefit from this is the process of dealing with invoices each month. Through implementing an effective accounts receivable (AR) platform, managing the lifecycle of these invoices becomes easier and you can personalise to specific customer profiles.

The legal admissibility of documents is at the core of records management principles. An organisation needs to be able to prove (to a court of law or some other statutory body) that the contents of a particular document or data file created or existing within an Electronic Document Management system have not changed since the time of storage

The value of a document can vary greatly according to its intended function. Typically valuable documents may be design data, contracts, financial transaction records, correspondence, certificates, etc. All of these have a quantifiable associated cost related to their storage, ongoing access and archival. 

Paper based filing can require so much space, and so many human resources to maintain and manage them, that for large organisations, they're becoming increasingly impractical.

Information is the lifeblood of business, and in today’s world, that information is increasingly digital. Organisations that are slow to go digital struggle to stay competitive, according to management consultants McKinsey. More than 66% of CEOs surveyed by Gartner expect their companies to change their business model in the next three years, while 62% have management initiatives or transformation programmes underway to make their businesses more digital.

In 2019, customers expect every company they do business with to act and interact like their favourite technology brands. Today’s hyper-connected consumers are using mobile technology to research, shop and make purchases and they expect the organisations they do business with to communicate with them on a personalised, relevant and contextual basis.

To deliver a good customer experience in a post-pandemic era, brands must strike a better balance between customer acquisition and customer retention, and they need customer communications management software to make it happen.

Learn what needs to be taken into consideration before investing in the different mail center solutions available today.