eBook

Learn what the moments of truth are in the banking industry, and what changes in the customer experience can affect it and the overall customer journey.

Learn how the digital transformation is changing expectations and how the customer journey is the best tool for businesses to grow.

"Get access to the IDC MarketScape Report: Worldwide SaaS and Cloud-Enabled Accounts Receivable Applications 2020-2021."

In this eBook, we examine the key 'moments of truth', map the customer lifecycle, and uncover key CX challenges and opportunities for some of the most complex industries.

This eBook aims to demystify the concepts around customer journey management, and provides practical guidance on how to successfully implement customer journey orchestration within your organization.

Discover strategies to improve your credit to cash process through automation including credit management, order management, invoicing, cash application and more!

In this eBook, we’ve complied thoughtful perspectives on the trends, predictions, and solutions that will significantly impact your business in 2021 and beyond.

Learn more about increasing productivity and accuracy through business process automation.

The two keys to your successful business are your customers and your cash. As a leader in your business, your focus is to keep your customers happy and your cash flowing. Cash flow problems are a major concern for all organisations. In fact, cash shortages cause 82 percent of small businesses to fail. This is the reason 60 percent of small business owners—even those with money in the bank—worry about cash flow every month.

Delivering a great customer experience is critical, contributing factor towards the success of a business. Therefore, it is crucial that we acknowledge that the customer experience is a holistic view of a customer's entire journey with an organisation! Not just at their point of purchase.