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Customer Experience

Quadient to Share Best Practices for Digital Transformation and Customer Experience Excellence at XPLOR20

Submitted by h.tsang@quadient.com on Thu, 09/24/2020 - 17:22

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announces it will b

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From COVID-19 to 5G, pressure on mobile providers is mounting – so how can they keep customers at ease?

Submitted by r.couturier on Tue, 08/18/2020 - 09:01
woman's hand holding frameless smartphone with white screen

Connectivity has become increasingly important for everyone, with the COVID-19 pandemic only accelerating our dependence on mobile phones.

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Fixing the bad connection: How broadband providers can improve their quality of customer service and communications

Submitted by r.couturier on Tue, 08/18/2020 - 08:56
woman with smart tablet using iot communication

Online services have become an increasingly crucial part of our lives, especially during the past few turbulent months.

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Quadient and Infosys Announce Global Partnership to Enhance Delivery of Customer Experience Management Solutions

Submitted by h.tsang@quadient.com on Thu, 07/23/2020 - 17:45

Quadient (Euronext Paris : QDT), a leader in helping businesses

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Partnering with Kitewheel, Quadient Launches an Enriched Solution for Comprehensive Management of Customer Journeys

Submitted by h.tsang@quadient.com on Thu, 06/25/2020 - 15:38

Quadient Customer Journey Explorer enhances the award-winning Quadient Inspire platform to strengthen customer experience capabilities

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With multiple mail delivery channels, can you really have it all?

Submitted by r.daleman on Tue, 06/16/2020 - 13:16
customer experience

Today’s customers use a range of communications channels that include digital - email, social media, text messaging and so forth - as well as traditional postal mail and telephone.

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Quadient Listed as a Leading, Global Customer Communications Management Provider by Celent

Submitted by h.tsang@quadient.com on Fri, 05/29/2020 - 15:13

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today that Celent has lis

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One world, one partner: Procurement solutions for global, omnichannel communications

Submitted by h.tsang@quadient.com on Thu, 05/28/2020 - 17:16
planet earth viewed from space with city lights in Europe

One world, one partner: procurement solutions for global, omni-channel communications

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Customer retention: How insurers can reduce churn with smarter communications

Submitted by h.tsang@quadient.com on Thu, 05/28/2020 - 16:57
glasses on a table with financial documents underneath

Out of all sectors, insurance companies rank second for the highest churn rates in the UK, with a recent report from UK CallMiner Index revealing 24% of consumers switched providers in

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How Customer Experience Gets Overlooked in Analyst Reports

Submitted by h.tsang@quadient.com on Wed, 05/27/2020 - 15:28
Man looking at computer screen and many sheets of graphs and data

After the end of the spring analyst report season, Quadient is excited to be recognized as a leader by

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