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Customer Experience

Aspire: From software to services - Part II

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Analyst Report
Curious to learn if your business can benefit from adopting cloud-based customer communications? Download the complimentary white paper today.

Webinar Replay: Hybrid Communications for the Hybrid Workforce

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Webinar
During this webinar, learn how organizations are coping with the sudden shift to remote work and on solutions for facilitating a successful hybrid workforce model.

Nuisance Calls and Texts Now Above Pre-Pandemic Levels, Quadient Reveals

Submitted by s.clarke on Mon, 10/31/2022 - 21:06

Quadient, Thursday 12th May 2022 – London, UK – Nuisance calls and texts rocketed by 27% in 2021 compared to 2020, a Freedom of Information (FOI) reques

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How SMBs are optimizing processes for the future of remote work

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How SMBs are optimizing processes for the future of remote work
Analyst Report
In this report, we explore how SMBs are adapting as well as reaping the benefits of automating document processes and outbound communications.

From Software to Services: Part I

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White Paper
Learn about the latest advances in CCM cloud computing and explore the market’s ongoing transition to containerization. Download our white paper today.

Quadient: advancing the CX industry through disruptive innovation

Submitted by r.daleman on Sat, 10/29/2022 - 23:20
Disruptive crack in the ground, arrow leading to lightbulb with digital network above

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Preparing for Healthcare’s Digital Future

Submitted by n.matos on Sat, 10/29/2022 - 23:01
Doctor using VR headset

Across industries, businesses and institutions are migrating away from out-dated, time-consuming manual p

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The Dream Team: How my journey with Quadient improved customer and employee experience

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The Dream Team: How My Journey with Quadient Improved Customer and Employee Experience
Case Study
Ali Bathews founded Sixty-Seven Consultancy to help investigate and radically transform the impact of world-class technology, such as Quadient Inspire, within the customer communications management (CCM) and customer experience world.

2021 Gartner Market Guide for Customer Communication Management

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Computer icon connected to happy people receiving communications on digital devices
Analyst Report
Explore the critical market analysis and vendor selection recommendations of the 2021 Gartner Market Guide for Customer Communication Management with complimentary report access, courtesy of Quadient.

10 Things to Consider When Evaluating CCM Platforms

Submitted by d.baynes on Fri, 10/21/2022 - 01:54
10 Things to Consider When Evaluating CCM Platforms

In reviewing the 2019 Aspire Leaderboard, there are several ways to look at the results.

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