Four steps for improving insurance policyholder customer experience
Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insu
Inspire: Be a CX hero to your policy holders
Process Automation for the Insurance Sector
How Quadient Helped BHSF to Revolutionise Their Claims Processing
Managing a Multichannel Communications Strategy
If you went back thirty years, business communications were relatively straightforward.
How dual leverage opportunities can help reduce operational costs and improve the customer experience
With people working and shopping from home more than ever due to the pandemic, organisations are experiencing a level of digital touches like never before.
How Touchless Claims Processing Enables Insurers to Improve CX and Business Operations
The majority of insurance companies employ a “fast track” process to assess and manage Property and Casualty claims.
Customer retention: How insurers can reduce churn with smarter communications
Out of all sectors, insurance companies rank second for the highest churn rates in the UK, with a recent report from UK CallMiner Index revealing 24% of consumers switched providers in
How Insurance Companies Can Decide on Which CX Metrics to Use
Selecting and keeping track of the right Customer experience (CX) KPIs is important. Insurance companies can use them to:
European Insurance Industry Must Prepare to Guide Increasing Number of Customers through Natural Disaster Claims, Quadient Warns
Reading, UK — As climate change starts to have an impact on the continent, European insurers cannot ignore the need to be ready for the effect on their custom