IDC Spotlight Report: Process Automation is crucial for SMBs

Business Agility in the Next Normal: Why Process Automation and Multichannel Delivery Are Crucial for SMBs.

It well documented that COVID-19 has had an extraordinary impact on business operations. Organisations have had to adapt to changing circumstances, enabling their employees to work from home more effectively through cloud-based collaboration software and video calling. It is clear that the newly distributed workforce is to remain for the foreseeable future. 

IDC recognises within this technology spotlight report, in a post-vaccine world, there is to be expected a clear shift towards increasing hybrid work. Therefore, organisations should look towards innovative solutions to ensure business continuity through investing in process automation, to help drive productivity in the new work environment.

Download your complementary IDC Technology Spotlight Report here and discover process and communication automation can help bring your business:

• Faster response times
• Improved customer experience
• Productivity boost
• Enriched employee experience