The three "C's" of customer experience with Ingrid Lindberg of ChiefCustomer.com

How 'negative service' industries can create positive customer experiences

There are a lot of negative service industries out there. We, as consumers, don't actually give them much though until something goes wrong. Telco, financial services, insurance, utilities are all examples of negative service industries. You don't think about a company who replaces your car windshield until your car windshield gets shattered. 

Customer Experience is the only differentiation left, but it's even more difficult for negative service industries. 

Ingrid uses humor and facts from her 20 years as a business disrupter to teach you how you can transform your company by design.

Learn about her proven framework of the three Cs of Customer Experience Strategy and Transformation: Culture, Competency, Credibility in this on-demand webinar.

We hope you enjoy it!