2022 IDC Marketscape CCM Report

Content

International Data Corporation (IDC), a premier global provider of market intelligence, conducts comprehensive assessments of the CCM software market to help businesses make informed purchase decisions. This year's assessment takes a narrower look at the market, focusing exclusively on cloud solutions built to support customer experience.

Titled "IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment—Dynamic Delivery of Multichannel Personalised Experiences," the report provides in-depth intelligence on cloud CCM vendor strengths and challenges, as well as market positioning, relative to one another. 

In the report, you will discover:


•    Each vendor’s current capabilities and future Strategy score
•    Key criteria to consider when selecting a cloud CCM software solution
•    Factors most influential for short and long-term market success
•    Why CCM software is critical to customer experience enhancement
•    Why IDC named Quadient a Leader and our three recognised strengths

Find out what makes Quadient a worldwide Cloud CCM Leader.

Grab your complimentary copy today!

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About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.

SOURCE: IDC MarketScape Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment — Dynamic Delivery of Multichannel Personalized Experiences," By: Marci Maddox, June 2022, IDC # US48167722

IDC MarketScape and the MarketScape graphic are protected by copyright IDC 2022. 

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