KOMM, poised for growth with Quadient automated mailing and document solutions
KOMM, a provider of direct marketing, marketing logistics, and fulfillment services, has been a trusted partner for companies in Bavaria, Germany and all over Europe for over two decades. KOMM's dedicated team of 25 professionals provides a diverse range of services to clients in various sectors, including utilities, the public sector, NGOs, consumer goods, and technology. These services encompass crafting and printing up to 150,000 customized communications daily, machine-stuffing up to 200,000 envelopes, tailoring unique packaging solutions, and offering merchandise warehousing and fulfillment.
Align with the best partner to achieve growth objectives
Three years ago, Florian Kirchesch, who is experienced in mergers and acquisitions, took the helm at KOMM with an ambitious vision: to expand and modernize KOMM's operations. He sought to accomplish this by enhancing the firm’s direct marketing capabilities. To do so, they required a partner who could match their dedication to flexibility, short notice management, and impeccable quality.
KOMM had been a customer of Quadient's mailing solutions for several years, utilizing two DS-200 folder inserters. Quadient’s consistent reliability prompted Kirchesch to engage Quadient in KOMM’s business expansion plans. Quadient held extensive discussions with KOMM to present a comprehensive proposal that carefully considered the best-suited solutions for KOMM's unique requirements. “The entire process was executed seamlessly by Quadient. Interactions were smooth; the team understood our needs and always responded promptly with thoughtful recommendations. Quadient was a clear choice for us,” said Kirchesch.
Range of innovative mailing solutions revolutionizes operations
To bolster its direct marketing capabilities, KOMM selected a range of Quadient folder inserters and color printers, including one DS-600 and DS-700 folder inserter and two MACH 6 color printers (they continued to utilize the two Quadient folder inserters they already had).
The DS-700 folder inserter is the new standard for high-volume mailing. It is flexible and scalable, with processing speeds of up to 7,000 envelopes per hour for a range of envelope sizes and a variety of sheet-folding styles for sheets up to 3/8” in thickness. Its capability to handle thicker content like catalogs has been a game changer for KOMM. The MACH 6 digital printer brings a new dimension to full color printing for mailing and packaging, with a print resolution of 1600x1600 dpi and production speeds of up to 9,400 #10 envelopes per hour.
“In this competitive industry, clients place a premium on three essential attributes: flexibility, agile management of short-notice orders, and unwavering commitment to quality. To maintain a competitive edge, KOMM has retained certain manual processes that enable us to surpass our competitors. Our clients are willing to invest in our services because we guarantee superior quality and reliability. And we can only offer this guarantee with equally reliable and top-performing machines in place,” explained Kirchesch.
Quadient's folder inserters and color printers have revolutionized KOMM’s workflow. The machines have not only streamlined their operations, but also reduced the need for highly technical staff, making KOMM more agile and cost effective.
Tangible benefits from KOMM’s investment in the new Quadient machines were seen immediately. Kirchesch shared an example of a recurring job that was completed twice as fast using the new DS-700 folder inserter, even though the pieces were thicker than usual. This efficiency boost has allowed KOMM to handle larger volumes of work with ease, take on additional opportunities, and align operations with their growth trajectory.
Well positioned for taking on the future
Looking ahead, KOMM is gearing up for more innovation, including exploring the shift towards digital solutions. Kirchesch acknowledged that transitioning from physical to digital products presents challenges in terms of skillset and change management within their teams. Nonetheless, as they move forward, they are confident that Quadient will continue to be their trusted partner, facilitating their growth in the industry.
